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Customer Surveys

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Beyond NPS

Validate your target market

Identify key differentiators

Net Promoter Scores are today's key metric of success. But how can you truly improve the score and identify best practices along the way? OTM Consulting takes you beyond NPS - the number - and finds the details to continually improve processes and map out your strategy for ongoing product and service success.

What is NPS?

Net Promoter Score is a one-question way of 'evaluating' customer loyalty by asking customers a single pertinent question....On a scale of 0-10, what is the liklihood of you recommending our service to a friend or colleague?

This single question and its rankings are the subject of intense scrutiny.

Read more about NPS and how it is derived here.

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Validate your target market

Identify key differentiators